We stand behind all of our products and services, and your satisfaction is very important to us.
All purchases made from Matt Clark Agency LLC. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Service Related Sales
All sales related to a SERVICE provided by Matt Clark Agency LLC are backed by a 14 day money back guarantee. If for any reason you have a change of heart within the "no questions asked 14-day cancellation period", we will refund your money. Refunds will only be made back to the card or bank account that you originally paid with. For monthly subscriptions, the refund applies only to the first months subscription as a new customer. Once you are outside the 14 day "fist month only" cancellation period, you may discontinue your service subscription at any time. We do not hold you to a contract, and all monthly subscription related services are provided on a month by month basis. You will be required however (when outside the 14 day money back guarantee period), to submit a 30 day notice in the event that you wish to cancel your monthly subscription, and a final payment will be due.
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling).
You can contact our Customer Service Department at (585) 643-7711 during the hours of 9 AM - 6 PM EST, Monday through Friday for refund procedures.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you we are unable to offer you a refund.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at (585) 643-7711 during the hours of 9 AM - 6 PM EST, Monday through Friday, so we can resolve the issue. Under no circumstances are you allowed to share, reproduce or resell any of our digital products in any way.
Live Event Tickets / Mastermind Sessions
All live event tickets and mastermind session sales are non-refundable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit towards an additional product or service, or you may use the credit for a future live event / mastermind. All tickets are transferable, however you MUST transfer tickets through the Matt Clark Agency Ticket Exchange. Please contact our Customer Support Department at (585) 643-7711 during the hours of 9 AM - 6 PM EST, Monday through Friday regarding all ticket questions.
If a product or service is purchased utilizing a payment plan, the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product UNLESS you are within the "14 day no questions asked money back guarantee period". If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Matt Clark Agency LLC and will not be refunded. Access to any digital product or platform will be removed.
Any dispute arising out of or related to our Refund Policy or the sales transaction between Matt Clark Agency and yourself shall be governed by the laws of the State of New York, without regard to its conflicts of law rules.
Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Matt Clark Agency LLC and you consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of New York, Monroe County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts.
Finally, you also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Matt Clark Agency LLC that is more than one year after the date of the applicable invoice.